Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.   Walk-in's are welcome, but if someone has an appointment, they may be seen before you unless you have an emergency.

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. We enjoy working with drop offs, but a critical part is that we have a really good history given to the receptionist and most importantly a good contact number for you.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Flea control- All animals that are staying at the hospital for any reason will be given a Capstar on arrival, the exception is if your pet is currently on a flea product that you purchased through us.  With these exceptions, they will still need to be examined for fleas, and if any present, will be given a Capstar.  Ask to be present for the flea check.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept MasterCard, Visa,  Discover, American Express, personal check, and CareCredit.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.